Policy

What is the Zuva Return and Refund Policy?

At Zuva, we design all our garments from scratch to give you a unique brand experience. We do everything we can to ensure you are 100% satisfied with your purchase. Should you receive the wrong item or it has a defect, then we will be able to refund you. 

For garments purchased online, we are more than happy to issue you a credit and/or full refund for your items as long as it meets the following criteria:

  • There is a fault or issue with your order
  • Your item must be returned within 14-days of receiving your item(s); products received outside this period will not be accepted.
  • Your item(s) will need to be in their original condition, with tags attached, unworn/ unwashed or stained.
  • Proof of purchase must be accompanied with the returned items and valid reason for return.

Frequently Asked

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

Return/Exchange Form

Lodge a Return

At Lyve, we design all our garments from scratch to give you a unique brand experience. We do everything we can to ensure you are 100% satisfied with your purchase, but we know that sometimes a product just might not be right for you. For garments purchased online, we are more than happy to issue you a credit and/or full refund for your items as long as it meets our return policy criteria.

Please complete the following questions with correct and accurate information to help us better facilitate your return.

Free shipping

Orders over $89 receive free standard shipping

Easy Exchanges

Simple & easy product exchange

Efficient Delivery

Receive your order within an efficient timeframe

Australian Owned

Locally operated and designed