Return/Exchange Form
Lodge a Return
At Zuva, we design all our garments from scratch to give you a unique brand experience. We do everything we can to ensure you are 100% satisfied with your purchase, but we know that sometimes a product just might not be right for you. For garments purchased online, we are more than happy to issue you a credit and/or full refund for your items as long as it meets our return policy criteria.
Please complete the following questions with correct and accurate information to help us better facilitate your return.
FREQUENTLY ASKED
About Returns & Refunds
What information do I need to provide?
All you need is your order number and email address,which can be found in your order confirmation email.
We may also ask you a few questions to further understand your situation.
What are my options when I return a Zuva item?
Whether you received a potentially faulty item or you have changed your mind, Zuva provides two (2) options:
- Store Credit to your Zuva online account (for customers with a Zuva member account)
- Refund to your original payment method (e.g. Credit Card, AfterPay, PayPal)
How do I return something to you?
Whether you have the wrong size or would like to swap the colour (subject to availability), we can simply exchange your garment for another.
In order to return your item, please submit your query above in the form.
Once we receive your garment, we will undertake an inspection and in most cases initiate the exchange process within 24 hours.
We cannot guarantee that your size, colour of request will be available in stock due to high frequency of sales. If your exchange cannot be met, we can offer you a store credit and/or refund.
What happens if my garment has a defect or is faulty?
If your garment is potentially defective or has a fault, and it’s been less than 14 days since receiving your Zuva garment/s, simply return the item using our lodge a return process.
If it has been more than 14 days since your purchase, please email us at support@zuvaofficial.com. You will be required to answer a series of questions that will help us understand your situation. If your reasons are not within reasonable grounds, you may not be eligible for a refund/credit
How will I know if you have received my returned item?
Once your parcel has been mailed to us, we usually acknowledge receipt of this within 1-2 days and will send you a confirmation email.
How long does it take to get my refund?
Once we have received and verified your return, you have your refund within 5-10 business days using the payment method you used when ordering.
Is there any additional fees for returns?
No, we do not charge for a restocking fee on your returned items.
