Refund policy
Zuva Return & Refund Policy
This return policy is valid for all orders in Australia.
What is the Zuva Return and Refund Policy?
For garments purchased online, we are more than happy to issue you a credit and/or full refund for your items as long as it meets the following criteria:
- There is a fault or issue with your order.
- Your item must be returned within 14-days from delivery date of your item(s); products received outside this period will not be accepted unless otherwise stated.
- Your item(s) will need to be in their original condition, with tags attached, unworn/ unwashed or stained.
- Proof of purchase must be accompanied with the returned items and valid reason for return.
- Any photos to assist our return and refund process may be requested.
Once we have received and verified your return, you have your refund within 5-10 business days using the payment method you used when ordering.
At Zuva, we design all our garments from scratch to give you a unique fitment and brand experience. We do everything we can to ensure you are 100% satisfied with your item and purchase experience. Should you receive the wrong item, size, colour or it has a defect, then we will be able to refund you accordingly.
Return Window Extension Period
December 15, 2025 - January 14, 2026
For the holiday season we understand that timings can be challenging which is why we offer customers a reasonable return extension period which applies to the above dates.
How to request a return for a credit or refund?
Having ensured you met the above requirements, to start a return at Zuva, we kindly ask you to Lodge a Return Online
It may take between 5-10 business days for your refunds to be credited back into your account once the refund has been completely processed on our end.
Is there a restocking fee for returns?
No fee, we do not charge for a restocking fee on your returned items, the return is free of charge.
What information do I need to provide Zuva for a return?
All you need is your order number and email address, which can be found in your order confirmation email. We may also ask you a few questions to further understand your situation.
What are my options when I return a Zuva item?
Whether you received a potentially faulty item or you have changed your mind, Zuva provides two (2) options:
- Store Credit to your Zuva online account (for customers with a Zuva member account)
- Refund to your original payment method (e.g. Credit Card, AfterPay, PayPal)
How do I exchange my garment?
Whether you have the wrong size or would like to swap the colour (subject to availability), we can simply exchange your garment for another.
In order to exchange your garment, please complete Zuva’s Contact Form - All exchanges items must be returned to the address noted in the correspondence.
Once we receive your garment, we will undertake an inspection and in most cases initiate the exchange process within 24 hours.
We cannot guarantee that your size, colour of request will be available in stock due to high frequency of sales. If your exchange cannot be met, we can offer you a store credit and/or refund.
What happens if I have requested a store credit?
After you have lodged your online return, your store credit will be issued via email once the exchanged items are received by our team. The credit note will be valid for three (3) months unless otherwise stated for an extended period.
If you experience any difficulties or are unable to return your purchase to us, please contact us.
What happens if my garment has a defect or is faulty?
If your garment is potentially defective or has a fault, and it’s been less than 14-days since receiving your Zuva garment/s, simply return the item using contact form here.
If it has been more than 14-days since your purchase, please email us at support@zuvaofficial.com You will be required to answer a few questions that will help us understand your situation. If your reasons are not within reasonable grounds, you may not be eligible for a refund/credit.
