Frequently Asked Questions
Shipping & Delivery
How long does my delivery take once I have made an order?
For Local Australian Orders: If you made a purchase using standard shipping, the delivery process typically takes 3-5 working days. However, If you ordered with express then your parcel may arrive within 1-3 days.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How do I track my order online?
Once you have placed your order a confirmation email will be sent to you via email summarising your purchase.
A tracking number will be provided with a link to the website specific to your courier (DHL, Auspost)
To track your order: Click Here
What happens if I put down the wrong address?
If you put the wrong details in just send us an email ASAP to email@example.com and we will change and update the details for you.
Does Zuva ship internationally?
Yes, we ship all around the world.
Returns/Exchanges & Refunds
What is Zuva's return policy?
At Zuva, we design all our garments from scratch to give you a unique brand experience. We do everything we can to ensure you are 100% satisfied with your purchase, but we know that sometimes a product just might not be right for you.
For garments purchased online, we are more than happy to issue you a credit and/or full refund for your items as long as it meets our criteria.
To learn more click here
Can I return my order by hand?
No, we are an online store only. Returns are only done through our return process.
To learn more, click here
What happens if my item is faulty?
If your garment is potentially defective or has a fault, and it’s been less than 14-days since your Zuva purchase, simply return the item using our online process.
If it has been more than 30 days since your purchase, please email us at firstname.lastname@example.org. You will be required to answer a series of questions that will help us understand your situation. If your reasons are not within reasonable grounds, you may not be eligible for a refund/credit.